Help before the order
Frequently asked questions
A quick guide to delivery, product fit, trade orders and getting support from the Tyre Tools Direct team.
When will my order ship?
Stocked trade orders placed before 2 pm AWST are prepared for same-day dispatch on business days.
Do prices include GST?
Yes. Every price shown in the demo catalogue is marked Inc. GST.
Can I order for a workshop account?
Yes. Contact the team to discuss account setup and the ordering needs of your workshop.
How do I choose the right valve?
Match the valve type and stem length to the wheel and application. If you are unsure, send us the vehicle or wheel details.
Are the products suitable for mobile service?
Many tools are selected for portable work. Product pages call out dimensions and practical use where it matters.
Can I change an order after placing it?
Contact us as soon as possible. We will check whether the order has entered dispatch and advise what can be changed.
What payment methods are available?
Checkout supports card payment and selected accelerated methods. Trade account options can be discussed with support.
How do I request a bulk quote?
Send the product names, quantities and delivery postcode through our contact form and we will prepare the next step.
What if a product is out of stock?
Ask the team for an expected replenishment date or a suitable alternative for the same workshop task.
Can I return an item?
Contact support with your order details before sending anything back so we can guide you through the return process.
How can I track delivery?
Dispatch updates are sent using the contact details supplied with your order.
Do you sell repair consumables?
Yes. Browse the Repairs and Chemicals departments for patches, fluids, mounting and sealing products.
Are batteries included with digital tools?
Where included, the product detail lists it in the specifications. The digital tread depth gauge includes its battery.
Can I get product advice by phone?
Yes. Call 1300 555 014 during weekday support hours for practical product guidance.
Do you deliver across Australia?
We support Australian trade delivery. Freight timing and cost depend on the destination and order size.
Where can I find my order history?
Contact the team if you need a previous order reference or help setting up account access.